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Privacy Policy

At TopLaptops.net, we are committed to protecting and respecting your privacy. We use the information we collect about you to process orders only, and we do not sell your information.
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiration date. This allows us to process and fulfill your orders and to notify you of the status of your order.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
When you place orders with TopLaptops.net, Inc., we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the US Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

TopLaptops.net, Inc. absolutely does not disclose your personal information to any outside parties with the exception of law enforcement officials with a valid court order, or to the appropriate authorities when fraud is suspected.

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at TopLaptops.net, Inc. possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. We do not sign you up for email lists, or spam you. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Shipping Policy

During the ordering process, you may choose from several shipping options, including USPS Priority Mail, UPS and its various services and FedEx and its various services.

If you will be using a P.O. Box, or APO/AE delivery address, you must accept USPS Priority Mail as your shipping method.

After ordering and processing (see below), you will receive a confirmation email which provides an estimated date of delivery and tracking information, if applicable. For all In-Stock items (all items ARE in-stock unless otherwise indicated), orders are typically shipped within 24 hours of placing the order, Monday through Friday. After allowing 24 hours for processing, delivery time will vary depending on the speed and method of delivery:

USPS Priority Mail averages three business days delivery time.
FedEx 2-Day Air delivers to most US cities by 4:30 p.m. on the second business day.
FedEx Express Saver delivers to most US cities by 4:30 p.m. on the third business day.
FedEx Standard Overnight delivers to most US cities by 3:00 p.m. the following business day.
USPS Global Priority Mail averages five to seven business days delivery time to almost anywhere worldwide.

You may track FedEx shipments at www.fedex.com or by calling 800-GO-FEDEX.
USPS shipments can be tracked at www.usps.com or by calling 800-222-1811.
UPS Shipments can be tracked at www.ups.com or by calling 800-742-5877


One-Day or Two-Day Shipping does not always mean orders will arrive in one or two days. Remember to add in 24 hours to process your order and prepare it for shipping. If you order an in-stock item and select FedEx Overnight Shipping, the items will ship within 24 hours and arrive on the following business day--two business days total. Please also keep in mind that there is no weekend delivery for Overnight, Two-Day, or Express Saver shipping.

There will be no shipments or USPS Mail delivery on the following 2002 postal holidays:

New Year's Day, January 1, 2009
Birthday of Martin Luther King, Jr., January 21, 2009
Birthday of George Washington, February 18, 2009
Memorial Day, May 27, 2009
Independence Day, July 4, 2009
Labor Day, September 2, 2009
Columbus Day, October 14, 2008
Veterans Day, November 11, 2008
Thanksgiving Day, November 28, 2008
Christmas Day, December 25, 2008
New Year's Day, January 1, 2009

Our Shipping Policy is directly affected by our Order Fulfillment Policy, so please be sure to read below.

Order Fulfillment Policy

Laptops are the largest target of ordering fraud of all items. For this reason (and this reason alone) we have implemented a few additional provisions when ordering by Credit Card. We can only ship to the address of the credit card holder. This means that if you are purchasing a gift for a relative, we will ship to you, and you can ship to your relative. We do not dropship under any circumstances. By extension, we do not ship internationally.

When you pay by Credit Card, we require the CVV number, to prove that you actually possess the card being used. This is a 3 digit number that is usually located on the magnetic strip on the reverse of the Credit Card. Also, we will fax you an order form, which will provide us with a copy of your signature. We will not ship until we have received this completed paperwork. Also be aware that our Order Form automatically records the IP Address of the computer from which the order was placed.

We run our business with Integrity and look for customers who do, too. Many thanks to the many wholesalers and individuals who have already demonstrated their honesty and integrity. Your business is very much appreciated.

 

Return Policy

Or return policy is simple.....if there is a problem with the computer, we gladly accept it back. If it is returned for any other reason, we take a 15% restocking fee to cover our costs. We video the laptop before it it shipped and crosscheck the time on the video with a satellite reading to confirm the time and date. We also have it certified to be running by a local technician consulting firm prior to shipment. All of this is our commitment to quality, and to assure that the system you have ordered is in superior condition.

Shipments which are returned in running condition will incur the stocking fee of 15% of the original item price.